SHIPPING POLICY

Introduction

Welcome to the Thrift Room. We are fully committed to ensuring a transparent, secure, and reliable shopping experience for all our customers. This Shipping Policy governs all orders placed directly on our website and outlines our logistics practices, timelines, costs, and customer responsibilities. By purchasing from our website, you acknowledge and agree to the terms detailed below.

Shipping Coverage (Where We Ship)

Thrift Room operates strictly within the United States. We provide Domestic Shipping only across all 50 states. Currently, we do not support international shipping, nor do we ship to U.S. Territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands). Shipping to P.O. Boxes and APO/FPO/DPO military addresses is fully supported via standard carrier networks.

Shipping Methods & Carriers

To provide dependable and secure delivery, we partner with primary domestic logistics carriers, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

All online orders are dispatched utilizing our Standard Shipping tier. The optimal carrier is automatically selected by our fulfillment system at the time of processing based on package dimensions, weight, and the destination address to maximize delivery efficiency.

Shipping Costs

We maintain an entirely transparent and predictable pricing structure with absolutely no hidden fees at checkout:

  • Standard Shipping Fee: Flat rate of $4.99 per order.
  • Taxes & Duties: Because we only ship domestically within the United States, no customs duties apply. Applicable state and local sales taxes are calculated transparently at checkout based on your delivery address.

Order Processing Time (Handling Time)

Before an order leaves our facility, it undergoes careful preparation, quality checks, and secure packaging.

  • Processing Time: 1 to 2 business days.
  • Business Days Definition: Monday through Saturday (excluding Sundays and official United States Federal Holidays).
  • Daily Cut-off Time: 7:00 PM EST. Orders placed before 7:00 PM EST will begin processing the same day. Orders placed after 7:00 PM EST will commence processing the following business day.
  • Weekend Rules: Orders submitted on Sundays will begin processing on the following Monday morning.

Transit Time (Delivery Time)

Once your package has been processed and handed over to the carrier, the transit phase begins. Shipping durations are realistic estimates provided by our logistics partners rather than absolute guarantees.

  • Estimated Transit Time: 2 to 4 business days.

To determine when you can expect your items, please apply the following standard formula:

Processing Time (1–2 Business Days) + Transit Time (2–4 Business Days) = Total Estimated Delivery Time: 3 to 6 Business Days

Order Tracking

Every shipment is accompanied by full end-to-end tracking transparency. Once your order is scanned into the carrier’s system, a tracking link will be automatically generated and transmitted to you via email.

Please note that tracking numbers may require 24 to 48 hours to update and display active status on the carrier’s public portal. If your tracking status remains inactive or un-updated after 48 hours from dispatch, please contact our support team for immediate verification.

Shipping Confirmation

Customers receive a secondary automated validation email immediately upon order dispatch. This Shipping Confirmation Email formally signals that your package has left our fulfillment facility. It contains the verified carrier name, your active tracking number, and direct links to the carrier tracking webpage for real-time monitoring.

Address Accuracy & Changes

Ensuring a flawless delivery relies heavily on accurate address submission. It is the customer’s sole responsibility to provide precise, complete legal delivery information during the checkout phase.

  • Address Change Modification Window: If you identify an error in your shipping details, you must contact us at support@thethriftroomvintage724.com within 12 hours of order placement.
  • Fulfillment Status Limitation: Once an order enters active processing or has been dispatched to the carrier, we cannot modify, reroute, or cancel the shipment.
  • Reshipment Liabilities: If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for additional shipping fees to re-send the package.

Delivery Issues & Resolution Protocols

Lost Packages

If your package exceeds our estimated delivery window (6 business days) with no updates, we will open an investigation with the carrier. Replacement or refund options will be provided once the carrier confirms the shipment is lost.

Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please check your surroundings, look around property entryways, verify with neighbors, and contact your local carrier branch. If it remains missing after 24 hours, contact us for assistance.

Damaged Items

Please report transit damages within 24 to 48 hours of delivery by emailing us with your order number and clear photo proof of both the external packaging and the damaged item. Validated claims qualify for a replacement or a full refund.

Delays & Exceptions

While we make every effort to satisfy our estimated timelines, certain external logistics exceptions remain outside of our immediate operational control. Estimated delivery dates may be extended during:

  • Official United States Federal Holidays.
  • High-volume annual peak carrier seasons (such as Black Friday, Christmas).
  • Severe regional weather phenomena, environmental disruptions, or local carrier hub backlogs.

Shipping Restrictions

  • P.O. Boxes and APO/FPO/DPO: Allowed and fully serviced via Standard Carrier networks.
  • Restricted Items: Our apparel items do not contain hazardous materials, meaning no specialized regulatory shipping constraints apply.

Customer Support / Contact Information

For any inquiries, tracking updates, or logistical assistance, our dedicated customer care team is available to assist you. We aim to review and address all logistics inquiries within 24 business hours.

  • Email Support: support@thethriftroomvintage724.com
  • Support Hours (EST): 11:00 AM – 7:00 PM (Monday – Sunday)
  • Address: 155 E State St, Sharon, PA 16146, United States
  • Email Subject Format: Shipping Inquiry – Order #Your Order Number