RETURN & REFUND POLICY 

Introduction

Welcome to Thrift Room. Your satisfaction is important to us, and we strive to ensure you are pleased with your purchase. This Return & Refund Policy outlines our procedures and conditions for returning items and obtaining a refund. By purchasing from our store, you acknowledge and agree to the terms specified on this page.

Acceptable Reasons for Returns & Refunds

We accept return and refund requests under the following circumstances:

  • Change of Mind or Personal Preference: If you are not completely satisfied with your purchase, including reasons related to fit, style, color preference, or a change of mind.
  • Defective, Damaged, or Incorrect Items: If the item you received arrived damaged during transit, has a manufacturing defect, or if an incorrect item was packaged and delivered by mistake.

Return Eligibility Window & Method

  • Return Window: We provide a standard 30-day return window for eligible items. You have up to 30 calendar days from the official delivery date (as recorded by the shipping carrier tracking logistics) to request a return. Requests submitted after this 30-day timeframe has elapsed cannot be accepted.
  • Return Method: All authorized returns are processed exclusively by mail. Items cannot be returned in person or dropped off without going through our authorized mail-in process.

Return Conditions 

To qualify for a successful return and refund, your items must meet all of the following requirements:

  • Condition: Items must be sent back in their original state—unused, unworn, unwashed, and completely free of alterations, odors, or signs of wear.
  • Tags & Packaging: All original packaging, tags, product labels, and included accessories (such as spare buttons or dust bags, if applicable) must be attached and intact.
  • Proof of Purchase: The return must be accompanied by an approved Return Merchandise Authorization (RMA) issued by our support team.

Note: Items that fail to meet these requirements or show unapproved signs of wear/damage will be declined and returned to the sender.

Non-Returnable Items

Certain types of items are excluded from our standard return eligibility. We cannot accept returns or provide refunds for final sale products, clearance collection items, or any products that have been used, stained, or damaged by the customer after delivery.

How to Start a Return

To guarantee efficient processing, please follow our structured return sequence:

  • Step 1 (Request Return): Email our support desk. You must include your specific Order ID / Number, the full name used at checkout, and a clear reason for your return.
  • Step 2 (Approval): Our team will review your request. If approved, we will issue a Return Merchandise Authorization (RMA) along with detailed instructions on how to package your items.
  • Step 3 (Shipping): Package the item securely and ship it back to our designated facility. We strongly recommend using a shipping service that provides a verifiable tracking number, as we cannot verify items lost in transit.

Return Shipping Labels & Costs

Please note that a physical return shipping label is not included in the original package you receive. Responsibility for coordinating and funding return shipping is designated as follows:

  • Restocking Fee: We do not charge any restocking fees for returned items.
  • Customer Responsibility (Change of Mind): If you are returning an item due to a change of mind, style preference, or sizing preference, you are responsible for obtaining a shipping label from your preferred postal carrier and covering all transit fees.
  • Store Responsibility (Defective / Incorrect Item): If the return is necessitated by a product defect, transit damage, or a packing mistake on our part, Thrift Room will issue a digital prepaid return shipping label via email for you to print and attach.

Once your returned package arrives at our central facility, it undergoes a standard quality control assessment. This evaluation is completed within 1 to 3 business days of delivery.

Refund Policy & Processing Time

Authorized refunds are issued exclusively back to the original method of payment utilized during checkout.

Once approved and processed on our system, please allow up to 7 business days for the funds to reflect on your account. The exact processing timeline depends on your payment network (Visa, Mastercard, American Express, Discover, or PayPal) and your specific banking provider.

Exchanges Policy

We accommodate direct product exchanges for alternative sizes or colors, subject to active stock availability:

  • To request an exchange, follow our standard return process and specify your desired replacement size or variant in your email.
  • If the requested size or variant is out of stock when we process your return, a monetary refund will be issued instead.

Return Address & Contact Information

Please send all authorized return shipments to our registered business address. Do not ship items back without an approved RMA number:

  • Store Name: Thrift Room
  • Support Email: support@thethriftroomvintage724.com
  • Support Hours (EST): 11:00 AM – 7:00 PM (Monday – Sunday)
  • Address: 155 E State St, Sharon, PA 16146, United States
  • Phone: +1 (724) 734-1375

Recommended Email Subject Format: Return Request – Order #Your Order Number