CANCELLATION POLICY 

Introduction

Welcome to Thrift Room. We aim to offer a seamless shopping experience, including a straightforward process for modifying or canceling orders. This policy outlines your options, rules, and timelines for requesting updates to an order. By completing a purchase on our website, you agree to the conditions listed below.

Order Processing Overview

To ensure your fashion items arrive as quickly as possible, our fulfillment team begins preparing shipments shortly after an order is placed. We operate and process orders from Monday through Saturday. Our daily order cut-off time is 7:00 PM EST. Because our inventory moves rapidly into the packing and shipping stages, the window to request changes or cancellations is inherently limited.

Cancellation & Modification Window

We provide a dedicated 12-hour window from the exact time of purchase to request any modifications or a full cancellation of your order. Within this 12-hour timeframe, you are free to cancel the order entirely or request any necessary changes, such as correcting minor typographical errors in your shipping address, adjusting product variants (size or color subject to stock availability), or updating product quantities.

Non-Eligible Cancellations & Changes

Orders that have exceeded the 12-hour time limit from the exact time of purchase are strictly non-eligible for cancellations or modifications. Once this 12-hour window closes, we cannot stop, alter, or reroute the shipment. If you no longer wish to keep the items or need a different size after the 12-hour period has passed, you must wait for the package to be delivered and then follow our standard Return & Refund Policy.

Refund Handling & Processing

Approved cancellations or authorized duplicate order resolutions qualify for a full monetary refund, which will be issued back to your original payment method. Once processed on our platform, please allow up to 7 business days for the funds to reflect on your statement. The exact timeline depends entirely on your original payment network (Visa, Mastercard, American Express, Discover, or PayPal) and your specific banking institution or card issuer.

Processing Status Rules

To help you monitor your package and understand why certain modifications may no longer be available, your order travels through these explicit milestones:

  • Order Placed (Pending): Your payment is verified, and the order is registered in our dashboard. Within the 12-hour window, changes and cancellations are fully supported here.
  • Processing (Packing): Our team is physically sorting, verifying quality, and boxing your clothes. At this stage, modifications are locked and no longer possible.
  • Shipped: Your package is with the shipping carrier, and an active tracking number is assigned to your account. No changes can be performed.

Duplicate Orders & Payment Issues

If you accidentally place a duplicate order due to a website refresh or connectivity issue, please reach out to us immediately. If notified within our standard window, we will cancel the accidental duplicate. For failed or pending payments, orders will not enter active processing until full payment clearance is confirmed by our gateway processors. Any payment charge errors triggered during these events will be resolved according to our unified refund processing timeline.

Fraud Prevention & Order Holds

To maintain a safe e-commerce environment, our system utilizes automated fraud detection parameters. If an order triggers a high-risk security alert, it will be automatically placed on a temporary verification hold. Thrift Room reserves the right to cancel any suspicious or unverified transactions to safeguard account holders. No items will be packaged or dispatched until the hold is successfully resolved.

How to Request a Cancellation or Change

To submit an adjustment or cancellation, please email us directly. Please do not use social media channels for urgent order updates as they are monitored by a different department. Your email must include:

  • Your specific Order ID / Number.
  • Your Full Legal Name used during checkout.
  • Clear, explicit details regarding your request (e.g., “Cancel whole order” or “Change size from M to L”).

Recommended Email Subject Format: Order Update – Order #Your Order Number

Policy Updates

Thrift Room reserves the right to adjust or update this Cancellation Policy at any time. Any changes will become immediately effective upon being published on this page. Your continued use of our online store constitutes an implicit acceptance of the current logistical terms.

Contact Information

For any urgent cancellation or modification requests, please contact our support desk immediately during our active business hours:

  • Store Name: Thrift Room
  • Support Email: support@thethriftroomvintage724.com
  • Support Hours (EST): 11:00 AM – 7:00 PM (Monday – Sunday)
  • Address: 155 E State St, Sharon, PA 16146, United States